COURSE OVERVIEW:
Welcome to the course on Advanced Personal Assistant Skills. This course is designed to equip you with the advanced skills and knowledge required to excel in the dynamic role of a personal assistant, ensuring you can effectively support executives and manage complex tasks with professionalism and efficiency.
We begin with an introduction to advanced personal assistant skills, where we will explore the evolving role and responsibilities of a personal assistant. Understanding the importance of advanced skills in personal assistance will highlight how these competencies contribute to the success of executives and the organisation.
Effective communication skills are paramount for a personal assistant. This section covers both verbal and non-verbal communication techniques, active listening skills, and professional email and phone etiquette to ensure clear and effective interactions with stakeholders.
Advanced time management is crucial for balancing multiple responsibilities. We will discuss prioritising tasks effectively, using time management tools, and strategies for balancing diverse tasks to enhance productivity and efficiency.
Scheduling and calendar management are essential skills for managing complex schedules. This section covers coordinating meetings and appointments, using digital calendars and scheduling tools, and best practices for managing executives' time efficiently.
Travel planning and management require meticulous organisation. We will explore how to organise business travel, manage travel itineraries, and handle travel emergencies and changes to ensure seamless travel experiences for executives.
Event planning and coordination involve detailed preparation and execution. This section covers planning corporate events, managing event logistics, and post-event follow-up and evaluation to ensure successful and impactful events.
Project management skills are necessary for overseeing various initiatives. We will introduce the basics of project management, tools and techniques for project tracking, and strategies for delivering projects on time and within budget.
Financial administration is a key responsibility for many personal assistants. This section covers budgeting and expense management, handling invoices and payments, and financial reporting and analysis to support executives in managing financial aspects effectively.
Advanced Microsoft Office skills are essential for creating professional documents and presentations. We will delve into using Excel for data analysis and reporting, PowerPoint for professional presentations, and Word for document creation and formatting.
Confidentiality and discretion are critical in handling sensitive information. This section covers understanding confidentiality agreements, best practices for handling confidential information, and building trust with executives to ensure privacy and discretion.
Building and managing relationships is vital for a successful personal assistant. We will discuss networking skills, maintaining professional relationships, and handling difficult personalities to foster a positive and collaborative working environment.
Problem-solving and decision-making skills are crucial for addressing challenges effectively. This section covers critical thinking skills, techniques for effective problem-solving, and strategies for making informed decisions to support executives and ensure smooth operations.
By the end of this course, you will be equipped with advanced skills and knowledge to excel as a personal assistant, providing high-level support to executives and contributing significantly to the success of the organisation.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Advanced Personal Assistant Skills
- Role and Responsibilities of a Personal Assistant
- Importance of Advanced Skills in Personal Assistance
2. Effective Communication Skills
- Verbal and Non-Verbal Communication
- Active Listening Techniques
- Professional Email and Phone Etiquette
3. Advanced Time Management
- Prioritising Tasks Effectively
- Using Time Management Tools
- Balancing Multiple Responsibilities
4. Scheduling and Calendar Management
- Managing Complex Schedules
- Coordinating Meetings and Appointments
- Using Digital Calendars and Scheduling Tools
5. Travel Planning and Management
- Organising Business Travel
- Managing Travel Itineraries
- Handling Travel Emergencies and Changes
6. Event Planning and Coordination
- Planning Corporate Events
- Managing Event Logistics
- Post-Event Follow-Up and Evaluation
7. Project Management Skills
- Basics of Project Management
- Tools and Techniques for Project Tracking
- Delivering Projects on Time and Within Budget
8. Financial Administration
- Budgeting and Expense Management
- Handling Invoices and Payments
- Financial Reporting and Analysis
9. Advanced Microsoft Office Skills
- Excel for Data Analysis and Reporting
- PowerPoint for Professional Presentations
- Word for Document Creation and Formatting
10. Confidentiality and Discretion
- Understanding Confidentiality Agreements
- Handling Sensitive Information
- Building Trust with Executives
11. Building and Managing Relationships
- Networking Skills
- Maintaining Professional Relationships
- Handling Difficult Personalities
12. Problem-Solving and Decision-Making
- Critical Thinking Skills
- Techniques for Effective Problem-Solving
- Making Informed Decisions
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.