COURSE OVERVIEW:

All human interactions are a form of communication. In the business world, nothing can be achieved without effectively communicating with employers, employees, clients, suppliers, and customers. If you look at the most successful business people in the world, you will see people who have mastered the art of communication. And that’s the difference between being a good communicator and being an advanced communicator – advanced communication is a true art form. It requires practice, finesse, and a skill set that goes beyond those that the average person possesses.

Even though communication skills are so important to success in the workplace, there are many individuals who find that there is a limit to their communication skills and that they seem to have reached a stumbling block in their progress. They may sometimes struggle to convey their thoughts and ideas in an accurate manner, making it difficult to reach their full potential as a communicator, a manager, and a leader of others.

However, there is hope for anyone who finds advanced communication to be difficult. These skills can be practiced and learned. It takes learning about how communication works, how to communicate exactly what it is you want to say, what mode of communication is best, and what factors are influencing the ability for you to send and receive messages with acumen.

In this course we will begin with a review of some communication basics. Then we will examine the advanced communication skills.

In the first part we will review the communications process and the elements of communication. Then we’ll look at what the actual mechanisms of communication include and how you can use that information to improve your ability to communicate. Also, we’ll look at the communication process from the standpoint of how your message is formed in your brain, how it is received in the other person’s brain, and what happens in between these stages.

In the second part we’ll look at the ways that our own experiences have impacted our ability to communicate and we’ll look for ways to identify the filters that other people have as well. In addition to explaining internal representation, or the different ways that we each can perceive our world and the main representational systems we use to do so. Also we’ll examine several tools for building rapport.

In the third part we will examine a series of methods that will help you to: communicate that you see things from the other person’s perspective, move the listener to a higher level of thought or past an objection and direct a conversation without dominating it. Also we’ll look at some more methods for choosing words in a way that helps the other person to feel more rapport between you, that can help you move them past a stumbling block, and that let you guide the conversation without appearing to control it.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The importance of communication 
• The difference between communication skills and advanced communication skills?
• The communication process
• The elements of communication
• The importance of non-verbal communication
• The importance of verbal communication
• How to take your communication skills to the next level?
• The types of input
• The internal map, internal state, and behaviour or response
• The internal representation of our world
• Language as a representational system
• The important principles about the representational systems
• The visual representation system
• The auditory representational system
• The kinaesthetic representational system
• The auditory digital representational system
• Phrases for use in response to each representational system
• The importance of building rapport
• The six steps to building rapport
• How to match the person’s sensory modality?
• How to mirror the person’s physiology?
• How to match the person’s voice?
• How to match the person’s breathing?
• How to match the way the person deals with information?
• How to match common experiences?
• Calibration
• Perceptual positions and uses
• The steps to use in order to try on the different perceptual positions
• Tools for advanced communication
• Options in order to reframe something
• Linguistic tools for advanced communicators

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.