COURSE OVERVIEW:

Many of us think of an administrator as paper-pushing and issuing instructions, requiring little initiative and few skills. Yet the dictionary defines an administrator as someone who manages, for example, business or public affairs, or someone capable of organising activities and resources.

Administration, also referred to as business administration, is the management and application of the processes an office, business, or organisation. It involves the efficient and effective organisation of people, information, and other resources to achieve organisational objectives. Information is key to business operations, and people are the resources who make use of information to add value to an organisation. This means that companies will struggle without some type of administration management.

In companies, administrators devise short- and long-term plans that establish a clear set of goals and objectives. In other words, they aim to get the organisation to where it wants to go.

All administrators are in charge of administration. Administration refers to activities that deal with organising and managing the work of a business. Administration also exists in government, charities, and many other types of organisations. Administrators’ roles are integral to the organisation in which they work. Their functions typically comprise a wide set of duties, including management.

Administration skills are those related to running a business or keeping an office organised, and are needed for a variety of jobs, ranging from office assistants to office managers.

Administration skills can help you to be well organised, a strong communicator and enhance your customer service skills. While administration skills are certainly important in administrative roles like office managers, they are also helpful in nearly any job.

This course offers administrators an opportunity to review their existing skills and experience, and to learn about new skills which could improve their effectiveness in current or future jobs.

The first part of this course starts by explaining the importance of administration skills. Then discusses the administrator’s role, functions and responsibilities. Also, discusses the different types of administrative skills and the key qualities of administrators. Then explains how to improve your communication skills, then examines the barriers to effective communication. Finally, discusses how to understand passive, aggressive and assertive behaviours.

The second part starts by explaining the meaning of leadership to administrators, the approaches to leadership and the functions and responsibilities of leadership. Then discusses the styles of leadership and the characteristics and attributes of high performance teams. Then examines the features, scope, purpose, types and process of effective decision making. Then looks at the importance of time management and how to manage your time. Finally, explains how to manage stress including how to recognise and cope with stress.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The importance of administration skills
• The administrators job
• Who is an administrator?
• The different administrative jobs
• How administrators manage resources?
• The level of administrative effectiveness
• The administrator’s functions or activities
• The process of planning, organisation and directing and controlling
• The supervisory responsibilities to higher management, to employees and to co-workers
• The administrative skills including; technical, human, conceptual, diagnostic and political skills
• The key qualities for administrators
• How administrators provide clear directions?
• How administrators encourage open, two-way communication?
• How administrators coach and support people?
• How administrators provide objective recognition?
• Why administrators establish on-going controls?
• How administrators select the right people to staff the organisation?
• How administrators understand the financial implications of decision?
• How administrators encourage new ideas?
• How administrators give out clear cut decisions when necessary?
• How administrators constantly demonstrate high levels of integrity?
• The attributes, skills and knowledge that administrators should posses
• The effective communication skills that administrators should posses
• How to transmit your message?
• What is meant by communication? And why do we need to communicate?
• The barriers to communication
• How to identify and reduce communication filters?
• How to understand, passive, aggressive and assertive behaviours?
• The meaning of leadership and the approaches to leadership
• The task, team and individual functions
• The functions and responsibilities of leadership
• The styles of leadership
• The characteristics and attributes of high performance teams
• The decision making features, scope, purpose, types and process
• How to recognise, define and limit the problem?
• How to analyse, diagnose and evaluate the problem?
• How to discover alternate solutions, collect data and select the best solution?
• How to convert the decision into effective action?
• The importance of time management
• How to manage time?
• The importance of managing stress
• How to recognise, cope and manage stress?
• The understanding and acceptance of self
• Self-nurturing, emotional expression and active distraction

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.