COURSE OVERVIEW

Meetings of more than two people can be a pleasure, a necessity, a chore, a nuisance or a test, depending on the circumstances. They can seem like a waste of valuable time. They can be inconclusive and frustrating. They can also be badly organised and poorly chaired. Most managers dislike at least some of the meetings they go to. Many less experienced managers loathe them all. Meetings are indeed a fact of life: the point is to learn to make them work, both as a participant and when chairing them.

As a manager you can be involved in a huge variety of meetings in the course of a typical week. They may, for example, be with your team, your manager, colleagues, customers and suppliers; they may be informal or formal, one-to-one or in a group.

Whatever the nature of the meeting, there are a number of basic steps you should take to prepare for different types of meeting, whether they be one-to-one progress, counselling or disciplinary interviews, or decision-making meetings of over ten people.

Of course, good preparation is essential to the success of a meeting but it is not enough on its own. You also need to know how to make an effective contribution in whatever role you find yourself in, be it the giver or receiver of feedback in a one-to-one meeting, or the chairperson or participant in a staff meeting.

You also need to be able to take appropriate and accurate notes of meetings, and plan what actions you need to take as a result of the meeting. Throughout this course we will be considering the range of skills on which effective contributions to different types of meeting are based and will learn the specific skills and mindset needed for manage meetings effectively.

When you have completed this course you will be better able to: organise and run meetings to achieve their objectives, make effective contributions to meetings and take notes and plan action as a result of the meeting.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The importance of business meetings
• How to manage group meetings?
• Formal meetings
• Meetings for communicating information
• Meetings for management control
• Meetings to make decisions and solve problems
• How to prepare for meetings?
• How to organise a meeting?
• How to identify who should attend the meeting?
• When and where will the meeting be held?
• What information should participants receive in advance?
• What will your role be in the meeting?
• How to prepare a contribution to the meeting?
• How to take part in a meeting?
• How to chair a meeting
• The chairperson’s chief responsibilities
• How to contribute to a meeting?
• How to follow up on meetings?
• How to take notes in meetings?
• The purpose of notes
• The importance of minute-taking
• How to take minutes in meetings?
• The benefits of note-taking
• Practical techniques of note taking
• How to structure your notes?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.