COURSE OVERVIEW:

In any workplace, being part of a team is a positive and productive experience. Employees are encouraged to work together while being led by their manager. When overseeing teams, it is a manager’s responsibility to ensure everyone is contributing and you are getting the most out of your people.

Learning how to bring out the best in others is one of the most important things you will ever do as a leader. Once you have confidence in yourself and feel you’re on the road to being the person you want to be, it’s time to focus on bringing out the best in others.

Great leaders go to astonishing lengths to be the best they can be—to perform at the highest possible level every day. It’s not enough to make your company a success, though. You can’t do it alone. You need an entire team that’s similarly committed to peak performance. And one of your jobs as the leader is to try to get the very best work out of them—as individuals, and as a team.

Leading teams can be exhausting. Riddled with challenges, short on recognition, but nevertheless rewarding. Getting the most out of your team is dependent on a host of factors, making it more an art than a science. As a business leader, you can’t merely collect talent — you have to foster it. And that means knowing how to bring out the best in your team.

This course will help you to identify and assemble elements of effective communication. You can get through and be one of the few who brings out the best in most people at their worst.

The first part describes the “10 most unwanted” types of behaviour and examine the forces that compel people to be difficult in such a variety of ways. Then helps you build a “lens” for understanding why people act the way they do.

The second part focuses on surviving through skilful communication. This involves, among other things, learning the critical skills of blending and redirecting. It will show you techniques that will help you listen to understand—and thereby to reach a deeper understanding. It’ll suggest ways that you can speak to be understood.

The third part discusses each of the 10 most unwanted behaviours and tell you how to get the best result with each of them. It closes by encouraging you to get started and suggesting some concrete action steps that you can take, immediately, to start dealing better with your team.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• How to recognise the 10 most unwanted behaviours in your team?
• How everybody reacts differently to these types of behaviour?
• How to recognise the part you play?
• How to choose your approach?
• How difficult behaviours fit into types, but each situation is different?
• The importance of the four intents and their dynamics
• How behaviours are driven by each type of intent?
• How to be attentive to communication patterns?
• The difficult controlling behaviours found in the Panzer
• The difficult controlling behaviours found in the Shooter
• The difficult controlling behaviours found in the Know-It-All
• How the first intent to get it done can lead to controlling behaviours?
• The difficult controlling behaviours found in the Complainer
• The difficult controlling behaviours found in the No Person
• The difficult controlling behaviours found in the Zero Person
• How the second intent to get it right can lead to perfectionist behaviours?
• The difficult controlling behaviours found in the Zero Person
• The difficult controlling behaviours found in the Amen Person
• The difficult controlling behaviours found in the Perhaps Person
• How the third intent to get along can lead to approval-seeking behaviours?
• The difficult controlling behaviours found in the Bomb
• The difficult controlling behaviours found in the Friendly Shooter
• The difficult controlling behaviours found in the Think-They-Know-It-All
• How the fourth intent to get appreciated can lead to attention-seeking behaviours?
• How to recognise the results of threatened intents?
• How each intent leads to predictable kinds of behaviours?
• How to reduce the differences between yourself and the other person?
• Why blend before you redirect, whether you’re listening to understand or speaking to be understood?
• How to listen to understand?
• How to reach a deeper understanding?
• How to speak to be understood?
• How to project and expect the best?
• How to bring out the best in the Panzer?
• How to bring out the best in the Shooter?
• How to bring out the best in the Know-It-All?
• How to bring out the best in the Think-They-Know-It-All?
• How to bring out the best in the Bomb?
• How to bring out the best in the Amen Person?
• How to bring out the best in the Perhaps Person?
• How to bring out the best in the Zero Person?
• How to bring out the best in the No Person?
• How to bring out the best in the Complainer?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.