COURSE OVERVIEW:

Operations Management is the business function dealing with the management of all the processes directly involved with the provision of goods and services to customers.

Operations Management has a primary objective, which is to employ the company’s resources to produce goods and services fit for the market. This post highlights the definitions, importance, and function of management concepts.

Operation Management is in charge of managing the conversion process. This unit handles the day-to-day running of the business to ensure operations within the organisation are carried out smoothly. It is also in charge of production administration, manufacturing and other processes like the rendering of services.

The sole aim is to deliver the desired products and services to clients while also ensuring that all parties involved are adhering to the policies presented by the management of the company. The focus is also to make sure that there is little or no wastage during and after the production process, through the effective use of the firm’s resources.

The role of the operation manager is to ensure that products or services are always available and reaches customers promptly. He/she also makes sure that raw materials are transformed successfully into finished products. One importance of operations management is to improve the overall productivity of the business. Resources are also used properly in other to eliminate wastage and boost profit.

This course introduces a selection of essential concepts and techniques in the operations management function, it contains over 10 concept entries in the operations function including: operations system, operations output, service science in operations, customers in operations, technology in operations management, co-ordination in operations, planning and control in operations, integration of operations, risk in operations and theory in operations management.

This course compares and contrasts each of these concepts, clearly describing each, to help you understand how each interrelates to the others and how, if properly applied, they will help any organisation to be a success.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The importance of operations function
• How operations management is considered as an academic discipline?
• The purpose of a theory of operations
• The theory of the division of labour
• The interdependence of operations
• The benefits and limits of specialisation
• The operations systems and their characteristics
• The important properties of operations systems
• Operations systems as a transformation process
• The properties of strategic competencies
• Organisational resources in operations
• The environment of operations systems
• The key dimensions to consider when studying the environment of an operations system
• Systems control and boundaries
• The operations output and productivity
• Goods and services in operations management
• The service revolution
• The three sector hypothesis and beyond
• What is meant by servitisation?
• How service science is used to improve productivity?
• Customers and relationship capital
• How factor analysis is used to classify the various behavioural intentions of customers?
• How operations managers and marketers can participate in managing the relationship with customers?
• How listening to customers can be a challenge in operations management?
• The customer-perceived value
• The quality function deployment
• Customer contact and design of service system
• When should we decouple operations?
• The procedures for analysing which contact strategy should be followed for a service
• Technology in modern operations management
• The technology-induced business transformation
• How technologies are affecting the future of operations management?
• Co-ordination in operations
• The co-ordination theory
• Planning and control at work
• What operations managers can do through effective control systems?
• How to match demand with supply in operations?
• Planning horizons and planning flexibility
• Integration in operations systems
• Integration systems: function and form
• ERP and process management
• ERP: operations management issues
• Risks in operations
• A model of operational risk
• Theories in operations management
• The neo-classical theory of the firm
• The managerial theory of the firm
• The behavioural theory of the firm
• The transaction cost theory
• The evolutionary theory of the firm

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.