COURSE OVERVIEW:

Continuous quality improvement, or CQI, is a management philosophy that organisations use to reduce waste, increase efficiency, and increase internal (meaning, employees) and external (meaning, customer) satisfaction. It is an ongoing process that evaluates how an organisation works and ways to improve its processes.

The underlying philosophy of continuous quality improvement is that when problems arise it is generally a result of poor work design, unclear instructions, or the failure of leadership, not the people performing the processes. But for those organisations that utilise continuous quality improvement - as most do in some form or another nowadays - how they improve their products and processes permeates the culture of an organisation; it's not just for the management team to worry about.

In classrooms to board rooms, on manufacturing floors and in medical centres, organisations around the world are using continuous quality improvement (CQI) as their strategy to bring about dramatic changes in their operations. Their purpose is to stay competitive in a world of instant communication and technological advancement.

These organisations need to meet or exceed customer expectations while maintaining a cost competitive position. Continuous quality improvement (CQI), a systematic, organisation-wide approach for continually improving all processes that deliver quality products and services, is the strategy many organisations are adopting to meet today’s challenges and to prepare for those down the road.

This course is designed to help you and every person in your organisation to improve the daily procedures, systems, quality, cost, and yields related to your job, by sharing the philosophy and the tools that are fundamental to this effort. This continuous improvement process is the focus of today’s QUALITY REVOLUTION. Use the tools in it to focus on, improve, involve employees in, and direct your path toward continuous quality improvement. In this course we discuss each tool including the purpose, why use it? what does it do? how you can do it? and the variations of each tool.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is meant by continuous quality improvement?
• The continuous quality improvement tools
• The affinity diagram – for gathering & grouping ideas
• The affinity diagram - why use it? what does it do? how do I do it? and variations of this tool
• The KJ method
• Brainstorming – for creating bigger & better ideas
• Brainstorming - why use it? what does it do? how do I do it? and variations of this tool
• The two major methods for brainstorming
• The cause & effect/ fishbone diagram – for finding & curing causes, not symptoms
• The cause & effect/ fishbone diagram – why use it? what does it do? how do I do it? and variations of this tool
• The CEDAC technique
• The check sheet – for counting & accumulating data
• The check sheet - why use it? what does it do? how do I do it? and variations of this tool
• The data points – for turning data into information
• The types of data
• The basic sampling methods
• How to categorise your data into subgroups?
• The important patterns in your data?
• How predictable patterns or distributions can be described with statistics?
• The measures of location and variation
• The force field analysis – for positives & negatives of change
• The force field analysis – why use it? what does it do? how do I do it?
• The matrix diagram – for finding relationships
• The matrix diagram – why use it? what does it do? how do i do it? and variations of this tool
• The types of matrices
• The nominal group technique (NGT) – for ranking for consensus
• The nominal group technique - why use it? what does it do? how do I do it? and variations of this tool
• The radar chart – for rating organisation performance
• The radar chart – why use it? what does it do? how do I do it?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.