COURSE OVERVIEW:

Communicating with co-workers can be strange. They’re not exactly friends, although you do chat in the halls and know, for example, about their crazy kids and unfortunate divorces. They’re not business partners, subordinates, or managers. And certainly, as much as you crave it, you can’t tell them where to put their attitude on a bad day. So communicating with them is bound to be interesting, challenging and problematic.

No matter where you work, there always seems to be at least one co-worker who is difficult to deal with. Sometimes, that co-worker even turns into a bully, and that can affect your job performance and self-esteem when all you want to do it get along and get the job done. If you let it go, you can end up losing your temper, and that could adversely affect you both personally and professionally. However, there are some ways you can get along or defuse the situation to make life easier on the job.

Whenever you are dealing with someone difficult at work, there are two options: either you learn to live with them or you try to change them. Learning to live with them is the easier route most of the time. So long as you have a strategy for dealing with them, you’ll be okay. Occasionally though, if it is directly affecting your work, you should make an effort to change them. While it requires more work upfront, if you are successful, you ensure this problem no longer persists.

In this course you’ll find lots of perfect techniques and statements on how to deal with just about every brand of difficult co-workers, from gossips to chronic arguers, and some quick tips that will also help.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• The benefits of correctly dealing difficult co-workers
• The top imperatives of communicating with difficult people
• How to deal with unfriendly co-workers?
• The statements that you should use and avoid
• How to deal with co-workers who withhold?
• How to use the if-then structure?
• How to use the if-then structure in reverse?
• How to deal with petty and gossipy co-workers ?
• What to do when an employee makes a personal assault on another employee?
• What to do when an employee calls another employee names?
• What to do when one employee quotes another’s disparaging remarks?
• What to do when an employee relies on rumour to assert his or her position?
• What to do when one employee alludes to another’s personality in a negative and disparaging way?
• What to do when an employee makes faces or negative sounds even when the object of the insults is in the room?
• How to deal with argumentative people?
• How to get control of a discussion before it starts?
• How to move the discussion in a productive direction if it gets derailed?
• How to reinforce, restate, or repeat your conclusion?
• How to deal with loud and obnoxious co-workers?
• Why let your co-workers know that you have their well-being and interests in mind?
• What to do if co-workers make inappropriate sexual comments or racial slurs?
• What to do if a co-workers embarrass you or someone else in the room?
• How to deal with negative co-workers?
• How to get negative people to find positive perspectives themselves?
• How to use “up” and future-oriented words and statements?
• How to deal with co-workers complain nonstop?
• How to deal with co-workers constantly respond with objections or negativity?
• What you should do if that negative, angry, or difficult employee is you?
• The signs of negative thoughts such as; catastrophic thinking, the what-if thinking and the I-can’t-take-it thinking

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.