COURSE OVERVIEW:

What happens to the work in your section when you aren’t there? Does the work still get done, or does it just stumble along until you get back? Many first line managers and team leaders report that there is usually a huge backlog of questions and problems waiting for them as soon as they walk through the door.

On one level this can be a great comfort – showing, as it does, just how important the manager is to the work of his or her section. But you probably agree that such dependence can put enormous pressures on any manager. It also suggests that the manager’s team is not working together effectively, and perhaps that the manager is not developing the overall competence of the team. But one of the major responsibilities of managers is to build a team which can get the work done efficiently and effectively.

Delegation allows you to share some of your work and responsibilities with your team members, and it is an important skill for managing, organising and developing your team. Effective delegation enables you to get work done through other people and is central to effective management.

In this course we will be exploring what delegation means, why it is important and what it involves. We will look at the advantages of delegating work, why some managers are reluctant to delegate and how to achieve a balance when you delegate. We’ll show an important technique to use for managing your team successfully. Then we will explain how to delegate successfully. This course will help you use the delegation process and put effective delegation into practice in your own work.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What does delegation mean?
• How delegation is a vital skill?
• Why is it important to delegate?
• How to make better decisions through delegation?
• How delegation allows managers to balance their workload?
• How delegation improves the team’s performance?
• How to deal objections to delegating?
• Authority and responsibility in delegation
• Responsibility and accountability in delegation
• Authority and power in delegation
• The process of delegation
• How to achieve balance in delegation?
• Under-delegation and reasons for under-delegating
• Over-delegation and reasons for over-delegation
• How to identify under-delegation and over-delegation?
• The levels of control in delegation
• How to prepare to delegate?
• What should not be delegated?
• What should be delegated?
• How to delegate to volunteers?
• How to select a team member for delegation?
• How to carry out delegation?
• How to set objectives?
• How to plan for delegation?
• How to brief the team member on delegated task?
• How to monitor the delegated task?
• How to review the delegated task?
• The eight simple guidelines for giving effective feedback

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.