COURSE OVERVIEW:
Welcome to the Delegation Strategies to Maximise Team Performance course. This program will equip you with the essential knowledge, practical techniques, and structured delegation frameworks required to strengthen team capability, improve workload distribution, and enhance organisational performance. You will explore what delegation really means, why it is a vital management skill, and how strategic delegation allows managers to make better decisions, balance their workloads, and support employees in developing competence, confidence, and ownership. This course also examines the behavioural, relational, and operational elements of delegation that enable teams to work more efficiently, collaboratively, and autonomously.
This course begins by defining what delegation means, why delegation is important, and how effective delegation supports better decision-making. You will explore how delegation enables managers to balance their workload and how the process improves overall team performance by expanding capability, sharing responsibility, and strengthening engagement. This section also examines how to deal with objections to delegating by addressing uncertainty, building trust, and helping team members understand the purpose and benefits of delegated tasks.
The next learning area focuses on authority, responsibility, and power within delegation. You will explore the relationship between authority and responsibility, responsibility and accountability, and authority and power in delegation. This section also introduces the process of delegation and how to achieve balance by giving enough autonomy for growth while maintaining adequate oversight to ensure quality and direction.
A further section examines under-delegation and over-delegation. You will explore the reasons why managers under-delegate or over-delegate, how to identify both patterns, and how inappropriate levels of delegation can affect performance, morale, and manager workload. This section also introduces the levels of control in delegation, helping leaders determine the appropriate degree of supervision, decision authority, and freedom based on task complexity and employee readiness.
The program then focuses on preparation for delegation. You will explore how to prepare yourself to delegate effectively, what should not be delegated because it requires managerial authority or specialised expertise, and what should be delegated to support team development and workflow efficiency. This section also examines how to delegate to volunteers—who may lack contractual obligation but bring commitment and discretionary effort—and how to select the right team member for a delegated task based on skills, readiness, motivation, and development needs.
A further learning area guides you through carrying out the delegation process. You will explore how to set clear objectives, how to plan for delegation, and how to brief the team member on the delegated task so expectations, timelines, resources, and success criteria are fully understood. This section also explains how to monitor the delegated task effectively without micromanaging, and how to review the delegated task to capture learning, ensure accountability, and evaluate outcomes.
The final learning area focuses on feedback and continuous improvement. You will explore the eight simple guidelines for giving effective feedback, helping you reinforce strengths, correct errors constructively, and encourage ongoing growth. This ensures that delegation not only supports performance but also contributes to long-term capability building and a culture of trust, responsibility, and empowerment.
By the end of this course you will be able to delegate with clarity and confidence, apply structured delegation processes, balance oversight with autonomy, address common delegation challenges, select appropriate tasks and team members, and use feedback to maximise individual performance and overall team effectiveness.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- What does delegation mean?
- How delegation is a vital skill?
- Why is it important to delegate?
- How to make better decisions through delegation?
- How delegation allows managers to balance their workload?
- How delegation improves the team’s performance?
- How to deal objections to delegating?
- Authority and responsibility in delegation
- Responsibility and accountability in delegation
- Authority and power in delegation
- The process of delegation
- How to achieve balance in delegation?
- Under-delegation and reasons for under-delegating
- Over-delegation and reasons for over-delegation
- How to identify under-delegation and over-delegation?
- The levels of control in delegation
- How to prepare to delegate?
- What should not be delegated?
- What should be delegated?
- How to delegate to volunteers?
- How to select a team member for delegation?
- How to carry out delegation?
- How to set objectives?
- How to plan for delegation?
- How to brief the team member on delegated task?
- How to monitor the delegated task?
- How to review the delegated task?
- The eight simple guidelines for giving effective feedback
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.