COURSE OVERVIEW:

Welcome to the Effective Performance Management course. This program will equip you with the frameworks, leadership practices, communication techniques, and coaching strategies required to improve individual and team performance. You will explore the purpose and benefits of performance management, how to set goals that motivate, how to diagnose performance problems, how to provide constructive feedback, and how to develop people through structured coaching models. This course also examines how to create high-performing teams supported by clear standards, accountability, and continuous development.

This course begins by exploring what is meant by performance management and how it functions as a systematic process for improving organisational effectiveness. You will examine the benefits of performance management, including alignment of expectations, improved motivation, better decision-making, stronger accountability, and more consistent organisational outcomes. This section also explains how to lay the foundation for effective performance management through clarity, communication, and shared understanding. You will explore the importance of goal setting and examine Locke and Latham’s goal setting theory, including the five principles for setting goals that motivate others. This area also covers SMART goals, how to define priorities, and the definition and purpose of performance standards.

The next learning area focuses on feedback, documentation, and the management of poor performance. You will explore how to provide feedback on performance in ways that are constructive, timely, and actionable. This section examines why maintaining records on performance is essential for fairness, transparency, and future decision-making. You will also explore how to manage poor performance and the common reasons behind it, including capability gaps, unclear expectations, lack of resources, and personal issues. This area includes a discussion on attitude problems and how they differ from skill-based issues, guiding leaders toward targeted interventions.

A further learning area focuses on coaching as a core performance management skill. You will explore coaching for good performance and examine what coaches should be—supportive, consistent, objective, skilled, and development-oriented. This section reviews the characteristics of a successful coach and introduces the coaching continuum, illustrating how leaders adjust coaching intensity according to employee capability and motivation. You will explore why you might need to coach an employee intensely, the skills of a great coach, and how coaching strengthens accountability and development.

The program then turns to structured performance improvement approaches for individuals. You will explore the GROW Model (Goal, Reality, Options, Will), the OUTCOMES Model, and how to develop a Personal Development Program (PDP) to support continuous growth. These tools help employees clarify goals, reflect on current performance, identify improvement opportunities, and commit to specific actions.

The next learning area focuses on performance improvement for teams. You will explore the different steps required to help a team improve as a whole, including diagnosing team dynamics, clarifying expectations, strengthening roles, and improving collaboration. This section examines how to build a high-performance team and the common pitfalls that can undermine team development. You will explore team assessment methods and review the twelve conditions for a high-performing team, including clear purpose, psychological safety, shared accountability, diverse skills, constructive communication, and strong leadership.

The final learning area focuses on achieving a high-performing team by applying performance management principles consistently across collective settings. You will explore how leaders create the environment, culture, expectations, and support required to elevate team effectiveness and sustain results over time.

By the end of this course you will be able to set clear goals, define performance standards, diagnose performance challenges, provide constructive feedback, coach effectively using structured models, develop individual and team performance plans, build high-performing teams, and apply performance management practices that drive long-term success.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is meant by performance management?
• The benefits of performance management
• How to lay the foundation for effective performance management?
• The importance of goal setting
• The Locke and Latham's goal setting theory
• The five principles for setting goals to motivate others
• The SMART Goals
• How to define priorities?
• The definition of performance standards
• How to provide feedback on performance?
• Why maintain records on performance?
• How to manage poor performance?
• The common reasons for poor performance
• Attitude problems
• Coaching for good performance
• What coaches should be?
• The characteristics of a successful coach
• The coaching continuum
• Why you might need to coach an employee intensely?
• The skills of a great coach
• Performance improvement for individuals
• The GROW Model
• The OUTCOMES Model
• The Personal Development Program (PDP)
• Performance improvement for teams
• The different set of steps needed to help the team improve as a whole
• How to build a high performance team?
• Some of the things that can kill your chances for developing a high performance team
• Team assessment
• The twelve conditions for a high-performing team
• How to achieve a high-performing team?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.