COURSE OVERVIEW:
Welcome to the course on Facilities Management in the Hospitality Industry. This course is designed to provide a comprehensive understanding of the essential principles and practices involved in managing facilities within the hospitality industry. By exploring various aspects of facility management, you will gain the knowledge and skills necessary to ensure the smooth operation and maintenance of hospitality facilities, enhancing guest satisfaction and operational efficiency.
We begin with an introduction to facilities management in hospitality, defining its scope and importance within the industry. You will learn about the critical roles and responsibilities of facility managers, who play a vital part in maintaining high standards of safety, comfort, and functionality in hospitality environments.
Conducting facility inspections is a foundational aspect of facility management. This section covers the different types of inspections, the use of inspection checklists, and the importance of scheduling and documentation to ensure thorough and consistent evaluations of facilities.
Facility maintenance practices are crucial for the longevity and efficiency of hospitality properties. You will explore preventive, predictive, and reactive maintenance strategies, and learn how to combine these approaches to create a comprehensive maintenance plan.
Inspection and maintenance of common areas, such as lobbies, reception areas, hallways, corridors, and recreational facilities like pools and gyms, are essential for creating a welcoming and well-maintained environment for guests.
Similarly, the inspection and maintenance of guest amenities, including guest rooms, dining areas, and meeting and event spaces, are critical for ensuring guest comfort and satisfaction. This section will provide best practices for maintaining these areas to the highest standards.
Housekeeping and sanitation are integral to hospitality management. You will learn about effective cleaning protocols, waste management techniques, and hygiene standards that help maintain a clean and healthy environment for guests and staff.
Managing HVAC systems is another vital component of facilities management. This module covers the basics of heating, ventilation, and air conditioning, along with maintenance, troubleshooting, and energy efficiency practices to ensure optimal performance and guest comfort.
Electrical systems require careful management to ensure safety and efficiency. You will explore electrical safety standards, maintenance and inspection techniques, and energy management strategies to effectively oversee electrical systems in hospitality facilities.
Water supply and plumbing systems are essential for guest satisfaction and operational efficiency. This section covers water quality and safety, plumbing maintenance, and water conservation techniques to ensure reliable and sustainable water management.
Managing building security is crucial for protecting guests, staff, and property. You will learn about security systems and technologies, access control, surveillance, and incident response and management to create a secure environment in hospitality settings.
Health and safety compliance is a fundamental responsibility of facility managers. This module covers Australian regulatory requirements, safety protocols and procedures, and emergency preparedness to ensure compliance and safety in all aspects of facility management.
Technological advancements are transforming facilities management. You will explore smart building technologies, integrated facility management systems, and the latest trends and innovations that are shaping the future of hospitality facilities.
By the end of this course, you will be equipped with the knowledge and skills to effectively manage facilities in the hospitality industry, ensuring high standards of maintenance, safety, and guest satisfaction.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
1. Introduction to Facilities Management in Hospitality
- Definition and Scope
- Importance in the Hospitality Industry
- Roles and Responsibilities of Facility Managers
2. Conducting Facility Inspections
- Types of Inspections
- Inspection Checklists
- Scheduling and Documentation
3. Facility Maintenance Practices
- Preventive Maintenance
- Predictive Maintenance
- Reactive Maintenance
- Combining Maintenance Strategies
4. Inspection and Maintenance of Common Areas
- Lobby and Reception Areas
- Hallways and Corridors
- Recreational Facilities
5. Inspection and Maintenance of Guest Amenities
- Inspection and Maintenance of Guest Rooms
- Inspection and Maintenance of Dining Areas
- Inspection and Maintenance of Meeting and Event Spaces
6. Housekeeping and Sanitation
- Cleaning Protocols
- Waste Management
- Hygiene Standards
7. Managing HVAC Systems
- Heating, Ventilation, and Air Conditioning Basics
- Maintenance and Troubleshooting
- Energy Efficiency in HVAC
8. Managing Electrical Systems
- Electrical Safety Standards
- Maintenance and Inspection of Electrical Systems
- Energy Management in Electrical Systems
9. Water Supply and Plumbing Systems
- Water Quality and Safety
- Plumbing Maintenance
- Water Conservation Techniques
10. Managing Building Security
- Security Systems and Technologies
- Access Control and Surveillance
- Incident Response and Management
11. Health and Safety Compliance
- Australian Regulatory Requirements
- Safety Protocols and Procedures
- Emergency Preparedness
12. Technological Advancements in Facility Management
- Smart Building Technologies
- Integrated Facility Management Systems
- Trends and Innovations in Hospitality Facilities
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.