COURSE OVERVIEW:

Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. 

Knowledge is increasingly being recognised as the new strategic imperative of organisations. The most established paradigm is that knowledge is power. Therefore, one has to hoard it, keep it to oneself to maintain an advantage. The common attitude of most people is to hold on to one’s knowledge since it is what makes him or her an asset to the organisation.

Today, knowledge is still considered power – an enormous power in fact – but the understanding has changed considerably, particularly from the perspective of organisations. The new paradigm is that within the organisation knowledge must be shared in order for it to grow. It has been shown that the organisation that shares knowledge among its management and staff grows stronger and becomes more competitive. This is the core of knowledge management – the sharing of knowledge.

Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration and continuous improvement of the organisation. These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and on encouraging the sharing of knowledge. KM is an enabler of organisational learning.

The first part of this course introduces the concept of knowledge as differentiated from data and information and introduces the two types of knowledge that are of importance to knowledge management.

The second part defines what knowledge management is by discussing the four pillars of knowledge management. 

The third part of this course deals with the elements of knowledge management. It provides an introduction to knowledge creation and capture, knowledge sharing and enrichment, information storage and retrieval, and knowledge dissemination.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is meant by knowledge?
• The concept of knowledge
• The conceptual progression from data to knowledge
• The types of knowledge
• The tacit knowledge
• The explicit knowledge
• The interaction between types of knowledge
• The spiral of organisational knowledge creation
• The knowledge challenge
• The primary repositories of an organisation’s knowledge
• What is meant by knowledge management?
• The aspects of knowledge management
• The pillars of knowledge management
• Management and organisation in relation to KM
• The knowledge management department and the designated Chief Knowledge Officer (CKO)
• Why do we have to manage knowledge?
• The infrastructure of an effective knowledge management system
• The technology appropriate to knowledge management approach
• People and culture as the most important enabler for knowledge management
• How content management systems support the creation and administration of digital information?
• How to measure knowledge management?
• The elements of a knowledge management system
• Knowledge creation and capture
• How content management involves the creation of an information database?
• The information submission process
• The Role of XML
• How information and data can be captured and organised by indexing the organisation’s file system?
• Knowledge sharing and enrichment
• How communities of practice are excellent means to share knowledge among people who have a common interest?
• Why certain incentive schemes will have to be provided to encourage knowledge sharing?
• Information storage and retrieval
• The four main options for storing the information that are captured or shared
• Information organisation and retrieval
• The importance of knowledge dissemination

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.