COURSE OVERVIEW:

Compliance is the act of following the rules. While these rules are often external requirements, compliance also involves following your organisation’s internal rules, policies and procedures, and acting in accordance with ethical practices. Compliance management refers to the way in which your organisation assures compliance in accordance with the rules, regulations, laws and other requirements to which your organisation is subject.

The community trusts and expects service providers to uphold and apply proper legal and ethical standards that underpin their work. As a manager, you have a great deal of responsibility and must always act in a professional, competent and ethical manner. To do this, you need to be familiar with all laws, rules, standards and regulations relevant to your community services organisation. These protect the rights of both people in need of support, and your team members, and also ensure high-quality and safe services are provided.

As well as the manager in the community services organisation, there are other roles that have legal responsibilities. Depending on the sector of community services, roles may include social worker, education officer, psychologist, case manager, or drug and health practitioners. All these roles have legal and ethical responsibilities to contribute to compliance in the workplace.

As a manager in the community services sector, you will often deal with situations that are complex, challenging and cannot be easily resolved by referring to legislation or organisational policies and procedures. In these circumstances, you need to apply your knowledge of ethical conduct.

You have a responsibility to identify the ethical framework that applies to your work context and ensure all workers carry out their work in a way that meets organisation and industry standards for ethical practice. Make it a priority to understand the rights and responsibilities of workers, employers and service users, and model ethical behaviour in your own work practices.

Policies, protocols and procedures give you the knowledge you need to comply with your organisation’s standards and services. They are directly linked to quality assurance and legislative requirements as they describe the laws you must comply with, the methods you must follow and the rights and responsibilities you have.

The aim of monitoring compliance is to gather information on all levels of compliance, communicate the findings and recommend appropriate corrective or enforcement actions. As manager, you are responsible for monitoring how policies and procedures are put into work practices to meet ethical and legal compliance requirements.

This course applies to people working in roles with managerial responsibility (including senior aged care workers/managers) for legal and ethical compliance in small to medium sized organisations (Aged Care services).

This course starts by discussing how to research information required for legal compliance in an aged care setting. Then explains how to determine ethical responsibilities. Then Discusses how to develop and communicate policies and procedures. Also, discusses how to monitor compliance in an aged care setting. Then explains how to maintain knowledge of compliance requirements in the health and community service sectors. Finally, discusses how to keep updated with legislative and ethical changes and developments.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The legal and ethical frameworks, and how they apply in the workplace

·       How to determine the scope of legal and ethical compliance requirements and responsibilities in your organisation?

·       How to develop policies and procedures for your workplace or business?

·       How to develop a strategic response to different situations where legal or ethical requirements have been breached?

·       The legal responsibilities and liabilities of managers and others in different types of organisation

·       The responsibilities of managers in the development and monitoring of policies and procedures, related to children in the workplace, codes of conduct, codes of practice, complaints management, continuing professional education

·       The responsibilities of managers in the development and monitoring of policies and procedures, related to discrimination, dignity of risk, duty of care

·       The responsibilities of managers in the development and monitoring of policies and procedures, related to human rights

·       The responsibilities of managers in the development and monitoring of policies and procedures, related to universal declaration of human rights

·       The relationship between human needs and human rights

·       The frameworks, approaches and instruments used in the workplace

·       The informed consent, mandatory reporting, practice standards, practitioner/client boundaries, privacy, confidentiality and disclosure

·       The policy frameworks, records management, rights and responsibilities of workers, employers and clients

·       The industrial relations legislation and requirements relevant to organisation, specific requirements in the area of work

·       The key practices that are prohibited by law

·       The auditing and inspection regimes

·       The main consequences of non-compliance

·       The need to apply for licences and associated mandatory training and certification requirements

·       The statutory reporting requirements

·       The business insurances required including public liability and workers compensation

·       The accreditation requirements

·       The requirements to develop and implement plans, policies, codes of conduct or incorporate certain workplace practices

·       The work role boundaries – responsibilities and limitations of different people, work health and safety

·       The sources of information and advice on compliance

·       The local, state/territory or commonwealth government departments or regulatory agencies, industry associations

·       How to use plain English documentation that explains legislation?

·       The functions and operating procedures of regulatory authorities of particular relevance to the health and community service sectors

·       The methods of receiving updated information on requirements

·       The use of policies and procedures in managing compliance and ethical practice in both internal work practice and external service delivery

·       The formats for policies and procedures and what they should include

The techniques for monitoring compliance

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.