COURSE OVERVIEW:
The famous quote, “you never get a second chance at making a first impression” is very important and is still very relevant – especially in today’s workplace environment. Why? Scientists believe that it only takes a few seconds for someone to form an opinion of you.
Research shows that we don’t have 45 minutes to make the right impression. A strong impression is made within moments and a lasting opinion based on how we look, sound and move within half a minute to four minutes. Few of us are free from irrational prejudice – men with beards, women in trousers, etc. In our life, we all play many parts. Research shows that we have less than four minutes to make an impression on someone we meet for the first time.
First impressions are made up of a two-way transaction in which people send out and receive back complex information about themselves – who they are and what they stand for. The initial impact is created by the way we look, the way we move and the way we sound as well as what we have to say.
If we lived in a different kind of world, people would judge us for our hard work, loyalty and effort. The reality is that people who work hard and keep their head down get overlooked: those with a good personal PR get the rewards. If you package yourself appropriately you will get noticed and be appreciated more. If you look inefficient and badly organised, we think you must be an inefficient and badly organised person whether you are or not.
Successful relationships in our business life and our social life depend on how we manage our behaviour in different situations with different people, creating an appropriate impression.
This course explains the psychology of first impressions and impression management. The difficulty to overcome a bad first impression is discussed. Then discusses how to make a good impression using your head, heart, verbal and non-verbal communication and body language.
The course also identifies what to avoid so you won’t leave a bad impression. In addition, it explores how to make a good impression on phone and through presentations. This course provides valuable techniques on how to make a good impression at work or anywhere else.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The psychology of first impressions
- How first impressions are made within minutes?
- What is meant by impression management?
- The nine stages in impression management
- The reasons to make a good impression
- The difficulty to overcome a bad first impression
- How to make the right impression from the inside?
- How to make the right impression from the outside?
- The power that comes from planning, information and self-knowledge
- What self-esteem is built on?
- How to make the right impression in job interviews?
- How to make the right impression in meetings?
- How to make the right impression in presentations?
- How to set your goals?
- How to impress your audience?
- Identifying your audience profile
- How to deal with difficult customers?
- The twenty-two negative impressions in communal business life
- How to create a favourable impression through presentations?
- The importance of how you look
- The importance of body language
- The language of clothes
- You are what you wear
- What kind of image do you want to project?
- The ideal outfit
- What makes you look nervous in meetings?
- Powerful mannerisms in meetings
- Guidelines for a ‘safe’ interview outfit
- How to match your non-verbals to the verbals during presentations?
- How to dress for the new job?
- The importance of how you sound and what you say
- The many elements that contribute to your unique vocal style
- How to check out the ‘shape’ of your voice and consider each of its component parts?
- How to good entrances provide good impressions?
- How good exits provide good impression?
- What you should avoid?
- How to make a good impression on the phone?
- Why you should remember your telephone manners?
- How to make a good impression through phone interviews?
- How to make a good impression through powerful talk during meetings?
- How to make a short presentation that counts?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.