COURSE OVERVIEW:

Why should you concern yourself with effective diversity management? In the past, many managers answered this question by saying that it was the “right thing to do,” or that they were seeing more and more people who didn’t look like themselves in the workforce, or that they felt they had to meet the organisation’s requirement for working with diverse groups. 

However, today’s managers know that without effective diversity management capability, the strength of the organisation is in jeopardy. Being effective at managing a diverse workforce helps lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity, and improve the financial bottom line of the organisation. In essence, it is good for business.

Diversity in the workplace refers to an organisation that intentionally employs a workforce comprised of individuals of varying gender, religion, race, age, ethnicity, sexual orientation, education, and other attributes. Diversity in the workplace leads to a plethora of benefits – both from an internal and external perspective.

If you and your organisation strive to be effective in the global marketplace, it is imperative that you maintain personal and system-wide accountability for your awareness, knowledge, and actions. Your individual success and the organisation’s success depend on it!

In this course, you will gain awareness, knowledge, skills, tools, and techniques that will help you improve your ability to manage diversity.

The first part of this course explains the importance of managing diversity to business performance. Then will help you learn diversity definitions, theories, and concepts that serve as a basic diversity learning foundation. 

The second part presents some tools and techniques that will help you develop competencies for effectively managing diversity in the workplace. You will also gain awareness, knowledge, skills that will help you improve your ability to manage diversity in your organisation.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       What is diversity Management?     

·       The impact of diversity on business performance

·       What is diversity?

·       The primary and secondary dimensions of diversity

·       The impact of workplace diversity on an organisation, if it is not managed properly

·       The potential obstacles that must be overcome if an organisation is to be successful

·       The potential opportunities if diversity is managed effectively

·       How capitalising on workplace diversity can help an organisation?

·       The barriers to diversity

·       How people who have negative attitudes toward other people’s differences often engage in negative behaviours

·       Prejudice, sexism, racism, ethnic prejudice, ethnocentrism and other “isms” in the workplace

·       Workplace stereotyping and discrimination

·       How discrimination affects the diverse workforce?

·       The different meanings of non-verbal communication within the diverse workforce

·       The importance of accepting differences

·       How to develop competencies for managing diversity?

·       How interpersonal skills are important in managing a diverse workforce?

·       How to manage conflict constructively?

·       The importance of recognising stereotypes and generalisations

·       How managing diversity is a learning process?

·       The importance of knowing your own culture (values, beliefs, assumptions)

·       The importance of knowing your own limitations (strengths and weaknesses)

·       The importance of respecting other cultures

·       How to learn by interacting?

·       How to be non-judgmental?

·       The importance of being aware of your stereotypes

·       How to communicate effectively and compassionately?

·       How to relate meaningfully to those you perceive as “different”?

·       How to be flexible; and learn how to adapt?

·       How to adjust yourself according to people’s reactions?

·       How to live with ambiguity?

·       How to be as consistent as you can be, without becoming inflexible

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.