COURSE OVERVIEW:
Operations management is the direction and control of the processes that transform inputs into outputs for customers—finished goods or services. It entails the design and control of systems responsible for the productive use of raw materials, human resources, equipment, and facilities in developing goods and/or services.
The fundamental work of operations management consists of three steps: plan, implement the plan, and monitor the processes.
The design of a product—whether goods or services—consists of deciding on the purposes, characteristics, materials, customer benefits, and performance standards of the product. The design of the process to produce that product consists of deciding on the activities, the flows of those activities, the facilities and equipment, the materials, the labour, the time, and the costs.
Decisions about product design and process design are typically made at the same time, together. They both determine product quality, product cost, and customer satisfaction. Together, product design and process design represent an important strategic decision for an organisation, because they contribute to shaping the competitive position of the organisation, defining its identity and image, and helping or hindering its growth.
After developing an operations strategy, the operations manager has to decide what to produce and how, where, and when to produce it. These activities include designing the product or service and designing the implementation or execution processes.
The first part of this course provides an overview of operations management including: the fundamental work of operations management, how all of us are operations managers and how operations managers plan, implement the plan, and monitor the processes.
The second part discusses product design and process development including: the operations management team, operations strategy, goods vs. services, product design, process selection, process analysis and process performance metrics.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
· What is operations management?
· Why are we all operations managers?
· The planning processes phase
· How to assign workloads?
· How to create timelines?
· How to properly manage supply chain and logistics?
· How to implement the plans?
· How to source and purchase?
· How to monitor the processes?
· The operations strategy
· The competitive dimensions of operations
· How to develop an operations strategy?
· The four basic product/process principles
· The operations management team
· Producing goods vs. providing services
· The product design
· How to screen of ideas?
· The preliminary design testing
· The final design
· The basic DFMA guidelines
· The process selection
· The process analysis
· The SIPOC diagram
· How to flowchart the process?
· How to create an effective flowchart?
· How to analyse the process?
· The several key points in any process, that you should examine and measure
· The activities that do not add value to the product
· The characteristics of processes
· Make-to-order vs. make-to-stock (Pull vs. Push)
· The process performance metrics
· The basic metrics that operations managers commonly use
· Other process performance metrics that will help you get a more complete picture
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.