COURSE OVERVIEW:
This course is designed to equip individuals with the knowledge, skills, and ethical considerations necessary to effectively identify, intervene, and support individuals in crisis. In this course, participants will explore various aspects of crisis intervention, including legal and ethical considerations, organisational policies and procedures, types of crisis situations, and principles of crisis intervention.
In Section A, participants will delve into the legal and ethical considerations relevant to recognising and responding to crisis situations. Understanding the legal and ethical frameworks ensures that interventions are conducted with integrity and in accordance with professional standards. Participants will also familiarise themselves with organisational policies and procedures for responding to crisis situations, ensuring consistency and adherence to best practices. Exploring the types of crisis situations enables participants to recognise and differentiate between different crises, allowing for tailored responses.
Additionally, participants will learn to identify common indicators or signs of crisis in others and examine personal values, beliefs, and attitudes that may facilitate or impede crisis care. Principles and practices of crisis intervention, referral options, and procedures for accessing Australian services will also be covered, along with principles and practices of self-care and supervision to ensure the well-being of both individuals in crisis and those providing support.
In Section B, participants will develop practical skills for recognising and responding to signs indicating safety issues for individuals in crisis. This includes considering indicators from direct and indirect communications, asking directly about safety issues, and taking immediate action based on organisational procedures. Participants will learn to listen empathetically to details of current crisis situations, affirm and strengthen links to safety and living, and provide structure and strategies for dealing with immediate crises.
Additionally, they will learn to balance collaboration and direction according to the person's current capacity for decision-making and coping, identify and agree on actions to reduce immediate danger and risk to others, and empower individuals to make informed choices about further help. Practical skills such as exploring possible barriers to seeking help, developing plans with individuals, referring to appropriate professionals, completing accurate documentation, and recognising and minimising risks to self associated with crisis support will also be covered.
In addition, participants will learn how to be involved in crisis intervention activities on several occasions, further refining their skills and confidence in responding effectively to crisis situations.
By the end of this course, participants will be equipped with the knowledge, skills, and ethical awareness necessary to recognise, intervene, and support individuals in crisis, ensuring their safety and well-being in challenging situations.
This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCCCS019.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand the following topics:
· Legal and ethical consideration relevant to recognising and responding to crisis situations
· Organisation policies and procedures for responding to crisis situations
· Types of crisis situations
· Common indicators or signs of crisis in other people
· Personal values, beliefs and attitudes that facilitate or impede crisis care
· Principles and practices of crisis intervention
· Referral options and procedures for accessing Australian services
· Principles and practices of self-care and supervision
Section B: Performance Tasks
· Recognise and respond to signs indicating that there may be safety issues for people
· Consider indicators from direct and indirect communications that suggest the presence of safety issues
· Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures
· Listen empathetically to details of current crisis situation
· Affirm and strengthen links to safety and living
· Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours
· Balance collaboration and direction according to the person’s current capacity for decision-making and coping
· Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required
· Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements
· Seek advice or assistance from supervisor as required
· Empower person to make informed choices about further help
· Explore possible barriers to seeking or accepting help and develop responses
· Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help
· Refer to appropriate professionals as required
· Complete and maintain accurate documentation
· Recognise and minimise risks to self associated with crisis support
· Identify and respond to the need for supervision and debriefing
· Been involved in crisis intervention activities on at least 3 occasions
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.