COURSE OVERVIEW:

There comes a time with every new client that you must discuss their rights, interests and responsibilities with them. You may even have to explain them on several occasions. Clients have both rights and responsibilities in the care situation and explaining them in terms that they understand is vital. 

If a client’s rights are not being upheld, you will need to both identify this and help them to identify it also. Support workers have an important role to play in promoting and facilitating the rights and interests of the people with a disability they support. 

Having a clear understanding of your role and responsibilities will help you provide care that is individualised and Client focused. You have a ‘duty of care’ to work in an ethical way and in line with the Policies and Procedures of your employing Organisation. Many older people in your care will be vulnerable, and you have a responsibility to protect their rights and, if necessary, to advocate on their behalf to protect those rights.

It is not only important but essential that you encourage and support the client and/or their advocate/s to be aware of their rights. A right is an entitlement that every person has in the community. If you support the person to be aware of their rights, then they are more likely to know when their rights are being breached so that they can take the relevant action to achieve their rights.

One of the key skills support workers must possess is the ability to motivate, support and encourage clients. At times this can be a challenge, even more so when clients are in crisis or feeling depressed or low in self-esteem. As a worker you can make use of numerous strategies to support clients who need motivation, making decisions for themselves and to be confident in their own actions.

It can be difficult for a person to identify their rights, and whether they are being met. Especially when you consider the whole gamut of values, ethics, beliefs and legal requirements that need to be taken into account. As Workers, we have the responsibility to uphold Clients’ rights in the way we deliver services.

This course provides the necessary information required to assist elderly clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. 

This course starts by explaining how to facilitate the realisation of client interests, rights and needs. Then discusses how to advocate in accordance with client preferences and requests to optimise client outcomes. Also, discusses how to provide ongoing support to clients, promote health and re-enablement of older people. Then examines the relevance of child protection across all health and community services contexts. Then explains how to support clients making a complaint. Finally, discusses how to keep the client informed of any progress to do with their issue.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• How to work in collaboration with a client to identify their interests, needs and rights?
• How to advocate on behalf of a client to achieve a specific outcome?
• How to support a client throughout an organisational or legal complaints process?
• The Universal Declaration of Human Rights
• The relationship between human needs and human rights
• The human rights frameworks, approaches, instruments
• The legal and ethical considerations related to facilitation of client rights and interests and how these impact individual workers
• The duty of care, human rights, mandatory reporting, discrimination, privacy, confidentiality and disclosure, informed consent, organisation and legal complaints processes
• The rights and responsibilities of clients, workers and organisations
• The common risks to client safety and wellbeing
• The relevance of child protection across all health and community services contexts
• The duty of care when child is not the client, indicators of risk and adult disclosure
• The actions that constitute discrimination and techniques for addressing it
• The types of community resources, networks and referral options relevant to the nature of client service
• The potential conflict between client needs and organisation requirements
• The differences between negotiation, advocacy, mediation
• The negotiation, advocacy, mediation techniques for the facilitation of client rights
• The differences between empowerment and disempowerment

COURSE DURATION:

The typical duration of this course is approximately 3-4 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.