COURSE OVERVIEW:

In this course we will explore the essential practices and protocols involved in conducting visits to clients' homes. As professionals in the care industry, visiting clients in their residences is a vital aspect of our role in providing personalised and comprehensive support.

Throughout this course, we will cover a wide range of topics to ensure that your visits are conducted efficiently, safely, and ethically. From scheduling visits to assessing security risks, from communicating effectively with clients to addressing ethical dilemmas, you will gain the knowledge and skills necessary to navigate the complexities of home visits with confidence.

First and foremost, we will emphasise the importance of establishing clear communication with the client to agree on the time of the visit and confirm their consent. Reviewing the client's record beforehand will provide valuable insights into their history, unexpected issues, and specific needs, enabling you to tailor your visit accordingly.

Preparation is key to a successful visit. You will learn how to prepare equipment, resources, and documents required for the purpose of the visit, as well as contingencies for unforeseen circumstances. Taking precautions to ensure your safety and the safety of others, including assessing security factors and controlling infection risks, will be thoroughly covered.

Respecting the client and their residence is paramount. We will discuss strategies for demonstrating respect, sensitivity, and cultural awareness during visits, as well as engaging appropriately with other occupants in the residence in accordance with organisational policies and work health and safety standards.

Furthermore, we will address various issues relevant to visiting different types of residences, including basic home fire safety and applicable legislation. Understanding the legal and ethical requirements, as well as organisational policies and procedures, will guide your practice and decision-making throughout the visit.

In challenging situations, you will learn how to deal with ethical dilemmas, behaviours of concern, and difficult circumstances according to organisational protocols. Identifying health issues or areas of concern and promptly referring them to the supervisor will ensure timely intervention and support for the client.

By the end of this course, you will be equipped with the knowledge, skills, and ethical considerations necessary to conduct visits to client residences with professionalism, empathy, and effectiveness.

This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCCCS037.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

·       Contact care recipient to agree time of visit.

·       Review the person’s record to clarify purpose of visit and history of the person in relation to unexpected issues and needs.

·       Prepare equipment, resources and documents required for the purpose of the visit and contingencies.

·       Allow time in schedule for contingencies.

·       Check that the person is expecting and prepared for a visit at the agreed time.

·       Assess factors related to security of the place of residence and check that entry to the place is ensured.

·       Ensure co-workers are aware of intended time and place of visit and mobile contact details.

·       Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent.

·       Obtain entry to the place of residence, check for hazards to own and others’ health and safety and implement controls to manage risk.

·       Take precautions to control infection according to the level of risk present.

·       Demonstrate respect and sensitivity toward the person and the place of residence.

·       Follow appropriate risk management practices when delivering services in an unfamiliar environment.

·       Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and associated matters.

·       Engage appropriately with others in the place of residence in accordance with organisational policies and procedures and work health and safety standards.

·       Deal with ethical dilemmas and behaviours of concern in accordance with organisational policies and procedures.

·       Deal with difficult or challenging situations according to organisational policies and procedures.

·       Identify any health issues or areas of concern that might place the person or others at risk.

·       Document all aspects of the visit in line with organisational policies and procedures.

·       Promptly refer any health issues and areas of concern relating to the person to supervisor.

·       Comply with statutory and organisational reporting requirements.

·       Ensure any arrangements for follow up visits are recorded and implemented.

·       Issues relevant to visiting a client residence

·       Different types of residences

·       Organisational policies and procedures for different situations

·       Basic home fire safety and applicable state or territory smoke alarm legislation 

·       Relevant legislation for each jurisdiction 

·       Work health and safety (WHS) standards

·       Legal and ethical requirements and how these are applied in an organisation and individual practice

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

COURSE REQUIREMENTS:

You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.

COURSE DELIVERY:

Purchase and download course content.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.