COURSE OVERVIEW:
The field of workplace learning is growing by leaps and bounds. Along with the growth of the industry comes the demand for trainers. “Trainer” refers to anyone who is responsible for delivering training. A trainer, therefore, might be an internal professional employed by an organisation and responsible for providing training to the organisation’s employees or an external practitioner who contracts with an organisation to design and/or deliver training programs.
Every year companies spend thousands and thousands of dollars in training programs that fail. Why? Because they fail to provide programs that meet the specific business needs of the organisation and the specific professional development needs of the employee. A needs assessment is the core of any training program. It gives you the basis for program development and establishes the criteria for measuring the success of the program after its completion.
Needs assessors are much like physicians who ask a series of questions and order a battery of medical tests to uncover and treat the causes rather than the symptoms of an ailment. Needs assessment is the process of determining the cause, extent, and appropriate cure for organisational ills.
The needs-assessment process can be as detailed and involved as needed or desired. Many factors must be taken into consideration, including time, money, number of people involved, resources available, and so forth.
The needs assessment process identifies the desired performance and the current performance. The difference or the gap between the actual and the desired level of performance becomes the training need and provides the basis for the training design. The correct problem identification (cause) is the key to developing and implementing appropriate corrective measures (proper cure).
By the end of this course, you will understand the needs assessment process, how to develop an action plan and assess participants’ knowledge, attitudes, skills. This course will help you conduct a needs analysis at both the organisational and individual levels.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
· What is a needs assessment?
· Why conduct a needs assessment?
· How to determine whether training is needed or not?
· How to determine causes of poor performance?
· How to determine content and scope of training?
· How to determine desired training outcomes?
· How to provide basis of measurement?
· How to gain management support?
· The needs-assessment process
· Whom to assess - the target population
· How to gain a better understanding of the organisation’s business needs?
· How to conduct a needs assessment?
· How to identify problems or needs?
· How to determine needs-assessment design?
· The data-collection methods and tools
· The criteria for selecting a data-collection method
· The advantages and disadvantages of data-collection methods?
· Questions for interviews, target audience and for managers
· How to conduct interviews smoothly and efficiently?
· How to eliminate distractions and interruptions?
· The communication techniques that will help you to gather the information you need
· How to analyse data?
· How to clarify and define the problem?
· How to provide feedback?
· The elements that should be included in a written report
· Oral presentation as a feedback technique
· How to develop an action plan?
· How to assess participants’ knowledge, attitudes, skills?
· The pre-session questionnaire and its benefits
· The on-the-spot assessment
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.