COURSE OVERVIEW:

Welcome to the Develop & Lead a Work Team course. This program will equip you with the leadership capabilities, team-building strategies, behavioural insights, and practical tools required to develop cohesive, high-performing work teams. You will explore what a team is, the difference between a group and a team, and what defines a work team in modern organisational settings. This course also examines the many kinds of work team, including self-managed work teams, and compares them with other forms of workplace structures to highlight where teamwork delivers unique value.

This course begins by examining what teams need in order to function effectively and the responsibilities of people in teams. You will explore how teams behave, including the predictable patterns of interaction that emerge over time, and the stages of team development—from forming, storming, norming, and performing to the final mourning stage as teams disband or transition. This section also examines the characteristics of members in the forming stage, the common worries and concerns they experience, and how teams navigate the storming and norming phases before reaching full performance.

A further section explores team composition and behavioural dynamics. You will examine the role and status of team members, what constitutes a ‘balanced’ team, and Belbin’s team roles as a framework for understanding complementary strengths. This section also explores group norms and identifies the possible norms that positively benefit individuals, team performance, and organisational culture. You will also investigate why teams sometimes fail, the reasons behind the lack of success in particular teams, and how poor norms, unclear roles, or weak leadership undermine effectiveness.

The program then focuses on team development and leadership. You will explore your role as a team leader and how to maintain trust and support within the team. This section examines the responsibilities of a work team leader, including guiding performance, setting expectations, supporting development, and facilitating collaboration. You will learn how to deal with conflict through constructive communication, early intervention, and fair decision-making. This section also explores how to build your team, the ways leaders can help team members get on better together, and how to use psychometrics to assess personality and support team understanding.

The next learning area focuses on team relationships and cohesiveness. You will explore how to get to know your team, the importance of team cohesiveness, and the factors that affect cohesiveness—such as shared goals, interpersonal compatibility, and communication patterns. You will also examine the negative aspects of cohesiveness, including groupthink, resistance to new ideas, or exclusion of outsiders, and learn how to balance unity with openness.

The final learning area examines how to develop your team through clear goal-setting, regular feedback, skill development, empowerment, and supportive leadership behaviours. You will explore how ongoing development strengthens capability, boosts confidence, and prepares teams to work more independently and strategically.

By the end of this course you will be able to lead teams effectively, build trust and cohesion, manage conflict, support team development, apply team role frameworks, recognise the behavioural patterns of groups, and develop work teams that are balanced, motivated, and capable of delivering strong organisational outcomes.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

• What is a team?
• The difference between a group and a team
• What is a work team?
• The many kinds of work team
• The self-managed work teams
• Comparing work teams with others
• What teams need?
• The responsibilities of people in teams
• How team behave?
• The stages of team development
• Members of the forming stage
• The worries and concerns at the forming stage
• The storming stage
• The norming stage
• The performing stage
• The mourning stage
• The role and status of team members
• The ‘balanced’ team
• Belbin’s team role
• Group norms
• The possible norms that are of positive benefit to the individual and to the team and/ or the organisation
• Why do teams sometimes fail?
• The reasons for the lack of success of a particular team
• Team development
• Your role as team leader
• How to maintain trust and support ?
• The responsibilities of a work team’s leader
• How to deal with conflict?
• How to build your team?
• The ways the team leader might help the team get on better together
• How to assess personality through psychometrics?
• How to get to know your team?
• The importance of team cohesiveness
• The factors affecting cohesiveness
• The negative aspects to cohesiveness
• How to develop your team?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.