COURSE OVERVIEW:

Welcome to the Mastering Communication in Organisations course. This program will equip you with the skills and knowledge to understand, apply, and refine communication practices that support clarity, collaboration, productivity, and trust across all organisational levels. You will explore the importance of efficient organisational communication, the communication process, and how messages are encoded, decoded, and interpreted. This course also examines body language, tone, and word choice—key elements that shape how messages are received—and introduces the nine main types of verbal behaviour that influence communication outcomes.

This course begins by examining how to choose the appropriate channel of communication and why effective listening is critical to workplace success. You will explore the implications of not listening, the reasons individuals fail to listen, and the verbal and non-verbal behaviours that indicate disengagement. This section also explains how to listen openly, how to send convincing messages, and how communication operates as a two-way process shaped by context, clarity, and mutual understanding.

You will then explore the factors influencing the communication process, including the impact of people’s different states of mind. This section outlines the behaviours associated with each state of mind and explains how these behaviours shape the communication characteristics of different interaction styles. You will also examine attitudes toward people with disabilities, strategies for challenging negative assumptions, and how awareness, empathy, and flexibility contribute to respectful and inclusive communication.

Another learning area focuses on trust and effectiveness in communication, exploring why trust is essential and how trustworthiness and competence influence message credibility. You will examine strategies for becoming a more effective communicator, improving the quality of conversations, and strengthening communication at work. This includes learning how to give feedback that motivates, how feedback relates to Maslow’s hierarchy of needs, and how to influence others through constructive communication.

A further component explores the importance of networking and the communication insights embedded in leadership models. You will examine the Tannenbaum and Schmidt leadership model, McGregor’s leadership model, and the Hersey and Blanchard situational leadership theory. This section highlights the relationship between communication skills and negotiation, introducing the eight behaviours required for successful negotiation and demonstrating how leadership communication shapes group performance and interpersonal outcomes.

The course also examines effective presentation and meeting communication, including how to deliver a presentation or briefing, how to make meetings work, and the different types of meetings used within organisations. You will explore how to identify meeting participants, the reasons for holding meetings, and the importance of preparing thoroughly. This section also covers how to lead meetings, manage discussions effectively, and encourage innovation through structured communication practices.

A further learning component introduces tools for creative and collaborative thinking. You will explore the importance of group thinking, the six thinking hats method, and the mind mapping method, as well as the barriers that can prevent creative thinking from emerging. This section highlights how structured thinking techniques can improve team problem-solving and participation, and why clear written communication—including the accurate writing of meeting minutes—is essential to ensure decisions are documented and understood.

By the end of this course, you will be able to analyse communication processes, listen effectively, adapt messages to different audiences, apply leadership communication skills, negotiate successfully, deliver presentations, lead meetings, encourage innovative thinking, and strengthen workplace communication practices that support organisational success.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

·       The importance of efficient organisational communication

·       The communication process

·       The encoding and decoding of the message

·       Body language in communication

·       The importance of the words you choose and the way you say it

·       The nine main types of verbal behaviour

·       How to choose the channel of communication?

·       The importance of effective listening

·       The implication of not listening

·       The reasons for not listening

·       What behaviours (verbal and non-verbal) convey that someone is not listening?

·       How to listen openly and send convincing messages?

·       How communication is a two-way process?

·       The factors influencing the communication process

·       The impact of peoples different state of mind on communication

·       The behaviours associated with each state of mind?

·       The communication characteristics of the different type of behaviour

·       The attitudes towards people with disabilities

·       How to challenge negative attitudes and assumptions?

·       The importance of trust and having trustworthiness competence in communication

·       How to become a more effective communicator?

·       The strategies for improving the way you communicate

·       How to improve the quality of conversations?

·       How to effectively communicate at work?

·       How to give feedback and influence others?

·       The Maslow’s hierarchy of needs

·       How to give feedback that motivates?

·       The importance of networking

·       The Tannenbaum and Schmidt leadership model

·       The McGregor leadership model

·       The Hersey and Blanchard theory of situational leadership model

·       The relationship between communication skills and negotiating

·       The eight behaviours for successful negotiation

·       How to deliver a presentation or briefing?

·       How to make meetings work?

·       The types of meetings

·       How to identify meeting participants?

·       The reasons for holding meetings

·       The importance of preparing for a meeting preparation

·       How to lead meetings?

·       How to manage a discussion effectively?

·       How to encourage innovation in meetings?

·       The importance of group thinking

·       The six thinking hats method

·       The mind mapping method

·       The barriers which can prevent creative thinking

·       The importance of writing the meeting minutes

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.