COURSE OVERVIEW:
In an ideal world, we would all have fantastic managers—bosses who helped us succeed, who made us feel valued, and who were just all-around great people. Unfortunately, that's not always the case. But, whether the person you work for is a micromanager, has anger management problems, shows favouritism toward one person, is a flat-out workplace bully, or just isn't very competent, you still have to make the best of the situation and get your job done.
One of the most common reasons employees quit their jobs is because of a difficult boss. If you find yourself in a situation where you find it nearly impossible to work with your boss, then it's time to take action to improve your relationship, or to think about further steps to take if you feel that the situation is out of your control.
The stress of communicating with a difficult boss ranks high on most employees’ anxiety lists. Bosses wield power over their lives, their careers, their financial wellbeing, and, it seems, everything else. So when the boss turns out to be a bully or simply a well-intended but hopelessly forgetful person, what do you do? Granted, the answer isn’t simple, and you can’t apply instant solutions.
In this course we provide you with the best techniques, advice and phrases to deal with a difficult boss. Try one or more of these techniques to find some common ground with your boss—or at least stay sane until you find a new job.
LEARNING OUTCOMES:
By the end of this course, you will be able to understand:
- The top seven imperatives of communicating with difficult people
- Ways to communicate with difficult bosses
- Your boss never went to boss school
- Why you should stick to names, tasks, and agreements—and steer clear of emotions?
- Why you should use your supports?
- What bully bosses are?
- How to confront the bully boss?
- Why point out repercussions that actually hurt the bully boss?
- Why you should document your boss’s bully behaviour?
- How to deal with unfocused and forgetful bosses?
- Why start every discussion with a reminder?
- How to refer to outcomes that your manager expected?
- How to remind your boss of his or her previous instructions?
- How to deal with distant, weak, or hands-off bosses?
- How to give your boss ideas?
- How to get your boss to say yes?
- How to request specific actions when you need support?
- How to establish a realistic—and specific—way to get direction and feedback?
- How to ask your boss directly for support with a difficult customer or a difficult co-worker?
- How to ask for an overdue promotion or raise?
- How to accent the value of your role and your personal value?
- What to do if your boss turns down your request for a raise or promotion
- How to deal with micromanagers?
- Why assure the boss that you’re ahead on the details, even when the boss doesn’t ask?
- How to give your boss a feeling of control?
- Why provide information at the outset before being asked?
- How to help the boss feel in control?
- How to correct your boss’s mistakes?
- Why compliment your boss?
- How to suggest ways to avoid the mistake in the future?
- How to get a letter of recommendation from a reluctant boss?
- How to say good-bye to a problem boss—without burning bridges?
COURSE DURATION:
The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.
COURSE REQUIREMENTS:
You must have access to a computer or any mobile device with Adobe Acrobat Reader (free PDF Viewer) installed, to complete this course.
COURSE DELIVERY:
Purchase and download course content.
ASSESSMENT:
A simple 10-question true or false quiz with Unlimited Submission Attempts.
CERTIFICATION:
Upon course completion, you will receive a customised digital “Certificate of Completion”.